Wilson Benesch Limited Warranty
Subject to the provisions set out below, Wilson Benesch warrants its products to be free of manufacturing defects in material and workmanship for the Warranty Period (the “Limited Warranty”).
All shipments to our import partners shall be provided on ex-works terms. All sales in the United Kingdom are provided direct to customer by Wilson Benesch or through our network of officially appointed dealers who can be identified on our Official Resellers page at https://wilson-benesch.com/distribution/.
The Warranty Period is a period of ninety (90) days from the date of shipment recorded on the shipment confirmation form retained by Wilson Benesch when the loudspeaker leaves the factory in England. The Warranty Period is provided to the original purchaser only. The Warranty Period shall be extended to a period of five (5) years from the date of shipment, for the original purchaser only, if:
a. completing the warranty registration online at https://wilson-benesch.com/product-registration/; or
b. scanning the QR Code appearing on the product, product packaging or within the product manual and completing the details to register the product; or
c. returning the Warranty Registration Card that may have been provided with the product by post to the Wilson Benesch factory at the address provided on the Warranty Registration Card.
d. the product has been professionally installed on site by Wilson Benesch or the officially appointed Wilson Benesch dealer that sold the loudspeaker to the purchaser,
the above conditions being the “Warranty Conditions”.
FAILURE TO COMPLY WITH EITHER OF THE WARRANTY CONDITIONS WILL RESULT IN THE WARRANTY PERIOD BEING LIMITED TO A PERIOD OF NINETY (90) DAYS ONLY.
Limitations of Warranty
Wilson Benesch will have no obligations in relation to the Limited Warranty if the product has been:
In the event that a product defect is deemed (by Wilson Benesch) to be due to a manufacturing defect or failure of the components, Wilson Benesch will effect the repair of the product without charge for parts or labour.
Wilson Benesch reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.
In the event that a product is defective and the purchaser considers that the Limited Warranty applies, the purchaser should contact the authorised Wilson Benesch Dealer or authorised service and repair centre (together a “Dealer”) from which the product was originally purchased (details of which can be obtained by contacting Wilson Benesch on +44 (0) 114 285 2656) within the Warranty Period for service or repair of the product. The Dealer will confirm whether or not it considers the Limited Warranty to be applicable (subject always to receipt of the product to determine the reason for the defect). If the Limited Warranty is applicable, the service or repair shall, at the Dealer’s option, take place either on site or at the Dealer’s place of business. If the service or repair is at the Dealer’s place of business, the purchaser shall be responsible for the cost of return to the Dealer and the dealer is responsible for the cost of return to the purchaser.
If the Limited Warranty is applicable but the product cannot be repaired by the Dealer, then the purchaser must first obtain a return authorisation from Wilson Benesch and at the purchaser’s cost return the product to Wilson Benesch along with the written authorisation and a written description of the defect. The defect will be rectified by Wilson Benesch without charge for parts or labour and Wilson Benesch will return the repaired product to the purchaser at Wilson Benesch’s cost.
Warranty Limited to Original Purchaser
Subject as otherwise provided below in relation to demonstration equipment, the Limited Warranty is for the sole benefit of the original purchaser of the product and shall not be transferable to any subsequent purchaser of the product.
Any product purchased by a Wilson Benesch authorised dealer, while used by such authorised dealer for demonstration purposes, is warranted to be free of manufacturing defects in materials and workmanship for a period of five (5) years from the date recorded on the shipping confirmation form retained by Wilson Benesch when the loudspeaker leaves the factory in England.
Any such product which is covered by the Limited Warranty and requires repair may be repaired on-site or, if necessary (at Wilson Benesch’s option), correctly packed and returned to Wilson Benesch by, and at the sole cost of, the dealer accompanied by a written description of the defect.
In the event that the product defect is deemed to be due to a manufacturing defect or failure of components, Wilson Benesch will effect the repair the product without charge for parts or labour and will pay standard shipping costs to return the product to the dealer. In all other circumstances, Wilson Benesch may provide the dealer with a quote for the repair and the dealer shall be solely responsible for the cost of the repair and the return of the product to the dealer.
On-Sale of Demonstration Equipment
The Limited Warranty shall apply in relation to a dealer-owned demonstration product sold to a retail customer on the same terms as set out above, except that the original purchaser shall be deemed to be the retail customer to whom the dealer sold the product and the Warranty Period shall be the remaining period left on the original 5-year Warranty granted to the dealer calculated from the date of the sale to such retail customer.
The dealer shall notify Wilson Benesch of the sale of ex-demonstration equipement prior to the sale of the equipment by sending an email to email@example.com. The email should detail the sale of a dealer-owned demonstration product to a retail customer detailing the date of the sale, the model, model number and serial number of the dealer-owned demonstration product sold. In the absence of any such notification by the dealer, the remaining term of the Warranty Period shall lapse.
Officially Appointed, Authorised Resellers
Wilson Benesch will not provide any product warranty for products that have been purchased from unofficial resellers that have no affiliation with Wilson Benesch. Product registrations that are logged without a dealer or that are filed with an unofficial reseller will not be honoured by Wilson Benesch.
Cross Border Shipping & Grey Imports
Wilson Benesch operate a network of global distribution partners and resellers. Our officially appointed distribution partners and resellers are identified on our website and the territory that they are authorised to sell Wilson Benesch product within is listed clearly on the same page. Product sales made outside of the territory in which Wilson Benesch define on our website are outside of the terms of the contract and will be regarded as a grey import. Wilson Benesch will not provide any product warranty for products sold outside of a distributor or resellers sales territory, in addition the serial number of that product will be blacklisted and at Wilson Benesch’s option, parts and servicing will be revoked for that product serial number.